If you canceled within the trial period, you may still see a pre-authorization charge
on your billing statement. That pre-authorization charge will be credited to your
account, if your trial period hasn’t lapsed. You can contact your financial
institution for more information.
This could happen for a number of reasons. First, check to make sure you have entered
your information correctly, keeping in mind that log in forms are case sensitive.
You must enter into exactly the same as when you originally signed up. Some members
experience difficulties when accessing the sign in page through an external link. If
this is the case, try using a new window and attempting to log in again. You can do
this most simply by entering the website address directly into your address bar and
trying to access the page.
Additionally your internet browser may have temporary internet files interfering with
your log in attempts. TO make sure this is not happening, delete your browsing
history, cookies and temporary Internet files. These can be accessed through the
tool bar on your Internet browser and deleted individually, for a specific time, or
entirely.
